Your Questions, Answered.

Placing an order with Tarenvora Wellness is simple and secure. Visit our website and browse our product categories for men's wellness supplements or women's skincare. Add items to your cart, review your selection, and proceed to checkout. You'll need to provide shipping information and payment details. We accept major credit cards, PayPal, and other secure payment methods. Once your order is confirmed, you'll receive an email with tracking information. For any assistance during the process, our customer service team is available via phone or email to guide you through each step.

We offer reliable shipping options throughout the United Kingdom with standard delivery taking 3-5 business days and express options available for faster service. Shipping costs are calculated at checkout based on your location and order weight. We partner with reputable carriers to ensure your products arrive safely and on time. For orders over £50, we provide free standard shipping. International shipping is available upon request, though delivery times may vary. All shipments are tracked, and you'll receive updates via email as your order progresses.

Yes, most of our men's wellness supplements are suitable for vegetarians. We use plant-based ingredients whenever possible, including herbs, vitamins, and minerals derived from natural sources. Our formulas avoid animal-derived ingredients like gelatin or certain forms of vitamin D. However, we always recommend checking the individual product labels for complete ingredient lists and any potential allergens. If you follow a strict vegan diet or have specific dietary restrictions, please contact us for detailed information about each product. We're committed to transparency and can help you choose supplements that align with your lifestyle choices.

Our men's supplements are designed to be taken together safely, as they complement each other to provide comprehensive support. For example, our energy complex can be combined with our vitality supplements for enhanced overall wellness. However, we recommend starting with one product at a time to assess how your body responds, then gradually introducing additional supplements. Always follow the recommended dosages on each product label. If you're taking multiple supplements or have existing health conditions, it's wise to consult with a healthcare professional to ensure there are no interactions with medications or contraindications. We prioritize safety and can provide guidance on optimal combinations for your specific needs.

Our skincare products are formulated with gentle, natural ingredients to minimize irritation, making them suitable for most skin types including sensitive skin. We avoid harsh chemicals, artificial fragrances, and common irritants like parabens and sulfates. However, individual skin sensitivity can vary, so we recommend patch testing new products before full use. If you have extremely sensitive skin or conditions like rosacea or eczema, consult with a dermatologist before starting any new skincare regimen. Our products undergo extensive testing, but everyone's skin is unique. Start with a small amount and monitor how your skin responds over the first few days of use.

Our skincare products have a shelf life of 12-24 months from the date of manufacture when stored properly. Once opened, we recommend using creams and serums within 6 months for optimal efficacy and safety. Look for the "period after opening" symbol (an open jar with a number) on product packaging, which indicates how long the product remains safe to use after opening. Store products in a cool, dry place away from direct sunlight and extreme temperatures. Proper storage helps maintain the integrity of natural ingredients like collagen and hyaluronic acid. If you notice any changes in color, texture, or scent, discontinue use and contact us for replacement.

Requesting a refund is straightforward. First, ensure your return meets our policy requirements (unopened products within 30 days). Contact us via email at [email protected] or phone at +44 26 4272 1924 with your order details. Provide your order number, the reason for the return, and your preferred refund method (original payment method or store credit). We'll review your request and send a return authorization if approved. Pack the item securely in its original packaging and include the return authorization. Use the prepaid label we'll provide or return it at your own cost. Once received and inspected, we'll process your refund within 5-7 business days. You'll receive confirmation via email when the refund is complete.

Refund processing times depend on your payment method and bank. For credit card refunds, it typically takes 5-7 business days from when we process the refund for the money to appear on your statement. PayPal refunds are usually faster, appearing within 1-3 business days. Store credit is applied immediately to your account. Shipping time for returns (3-5 business days) is not included in this processing time. We'll send you an email confirmation once the refund is initiated. If you don't see the refund after 10 business days, contact your bank or payment provider first, then reach out to us if needed. We appreciate your patience and are here to help with any questions about the process.